STUDIO POLICIES.
PLEASE REVIEW BEFORE BOOKING.
By booking an appointment with Patrona Studio, you acknowledge & agree to the policies below.
BOOKING POLICIES.
A valid credit or debit card is required to secure all appointments. No payment will be collected at the time of booking. Your card will be securely kept on file & will only be charged for applicable no-show fees.
CARD ON FILE.
Rescheduling & cancellations.
A minimum of 48 hours’ notice is required for cancellations or rescheduling. Cancellations or rescheduling requests made with less than 48 hours’ notice will be subject to a charge of 100% of the booked service. No-shows will be charged the full service amount.
late arrivals & NO-SHOWS.
Please arrive on time for your appointment. Arrivals 15+ minutes late may require your service or nail art to be adjusted to fit the remaining appointment time. Arrivals 20+ minutes late may result in the appointment being cancelled. Clients who do not show up to their appointment will be charged 100% of the booked service.
Service policies.
Fills on work from another nail technician require approval prior to booking. Clear photos of both hands must be sent for review. An additional $10 foreign fill fee applies. If the existing set cannot be safely filled, a removal & new full set will be required .
Foreign fills.
Fill appointments allow for a maximum of 2 nail repairs. If 3 or more nails require repair or replacement, a full set must be booked to ensure adequate appointment time.
Nail repairs.
To maintain a comfortable, focused studio environment, additional guests are not permitted unless approved in advance.
Extra guests.
Please review your nails before leaving the studio. Any concerns regarding shape, length, colour or design must be addressed during your appointment so adjustments can be made before you leave.
Service satisfaction.
Payments are accepted via major credit and debit cards, cash, or e-transfer. All completed services and final sales are non-refundable.